I’ve been charged for a personality test, IQ test, or subscription - is this Blossom?

I can't login to my account; my app isn't working - what do I do?

I'm looking for my HNRY CRN!

Which countries does Blossom support?

I want to talk to support via the live chat – I need some help from a human! 

Who is the responsible entity? 

Does Blossom Provide General Advice? 

Do you have Blossom Kids? Can I open an account for my 10-year old?

How does Blossom work?

What makes Blossom different?

What is Blossom?

Why was my account rejected?

Why do my details need to be verified by Blossom?

Is my privacy protected?

How old do I have to be to open a Blossom account?

What details do I need to get started with Blossom?

Where can I add my TFN (Tax File Number)?

How do I save with Blossom?

Getting started

I not receiving the SMS verification code to login - what do I do?

 I received this error 403 message - what does it mean? 

I can't add my TFN; my app isn't working - what do I do?

Where is Blossom App based?

I want to close my account

I have a problem with the app

Why does Blossom need my BSB and Account number?

Is my account secure with Blossom?

How do I ensure my Blossom account is protected?

How do I change my name?

How do I change my address?

Account security

Does Blossom charge fees? What fees do I pay?

How does Blossom make money?

Fees

Can I set up recurring payments?

I received a message saying “one of your payments needs verifying” - what does this mean? 

Why were my transfers to Blossom returned?

How do I cancel pending direct debits?

I'm trying to link my bank account and it says 'cannot validate account holder'. What should I do?

Why haven't I received my referral bonus?

When will my funds land? Why are my funds not in my account?

How do I transfer to my Blossom account using Direct Debit?

How do I transfer to my Blossom account using PayID?

Is there a maximum investment?

How do I fund my Blossom account?

Can someone else send funds to my Blossom account?

Why has my direct debit request failed?

Is there a maximum amount I can transfer via PayID?

How long does it take to transfer funds into my Blossom account?

I recently changed banks - can I change my funding account?

Is there a minimum investment?

Funding My Account

Is my capital guaranteed?

Why have I not been seeing my earnings grow?

What is Blossom’s APIR code?

What is my Blossom account number?

What is the past performance of the Blossom Fund?

Can I invest in both Blossom Save and Blossom Plus?

Can I get a proof of balance statement?

Is Blossom regulated by ASIC?

What is the key difference in risk between Blossom Save and Blossom Plus?

What is the difference between Blossom Save and Blossom Plus investment strategies?

What is a fixed income fund?

What is my investment? What do I own?

What is the difference between the Blossom Save and Blossom Plus features?

Why can’t I invest in fixed income investments myself? Why do I need Blossom?

Is it a passive investing app?

Is Blossom a bank?

How does Blossom target a fixed p.a. return?

What do you mean by savings & earnings?

Is there risk involved in my investment?

What is Blossom’s Threshold Management and Underwriting Agreement?

What does investment grade mean?

What if the Blossom Fund makes less than the targeted returns for Blossom Save or Blossom Plus?

Is investing in fixed income the same as investing in the stock market or ETFs?

What is the relationship between JP Morgan and Blossom?

Is the Blossom Fund audited?

Who is the Blossom Fund managed by?

What is the Product Disclosure Statement (PDS)?

Does Blossom operate under an Australian Financial Services License (AFSL)?

Can I get an account statement?

Investing with Blossom

Is there a maximum investment amount for Blossom Save?

Is Blossom Save for me?

What is Blossom Save?

Is there a minimum investment amount for Blossom Save?

Blossom Save

Is there a minimum monthly top up for Blossom Plus?

Do I receive earnings on the funds I have requested to be withdrawn?

Is there a maximum investment for Blossom Plus?

Is there a minimum investment for Blossom Plus?

Is Blossom Plus for me?

What is Blossom Plus?

Can I withdraw funds from Blossom Plus when I need them?

Blossom Plus

I can't make a withdrawal; my app isn't working - what do I do?

There was an error with my withdrawal. What should I do?

Can I withdraw funds from Blossom Save when I need them?

How do withdrawals work? When will my withdrawal be processed?

Can I request a partial withdrawal?

How do I cancel pending withdrawals?

Withdrawals

How do I switch between Blossom Plus and Blossom Save?

I have a pending withdrawal – can I still switch?

What happens to my earnings when I switch?

Is there a minimum balance to switch my funds?

Is there a fee to switch my funds?

Can I cancel a switch request after I’ve made it?

When will my switch be processed? Is switching instant?

Do I need to withdraw my funds to switch between accounts?

How do I switch between Blossom Save and Blossom Plus?

Switching Units

Can my kid access the Blossom Kids account?

Can I handover the Blossom Kids account to my child when they turn 18?

What is a Blossom Kids account?

What about tax for Blossom Kids?

Who can fund a Blossom Kids account? 

How do I fund my Kids account? 

How do I link a bank account to my Kids account? 

How do I open a Kids account? 

Who can open a Blossom Kids account? 

How many Kids accounts can I open? 

Can I have an Individual, Joint, Business or SMSF account as well as a Kids account? 

Blossom Kids

What happens if there is a dispute between account holders?

What about tax for joint accounts? 

I want to close my joint account

Can we set withdrawal limits on a joint account?

How are joint account withdrawals processed?

How do I keep track of my saving partner’s transactions and activity on our joint account? 

Can either account holders make withdrawal requests?

How can I update the bank account linked to my Blossom joint account? 

How do I link a bank account to a joint account? 

How do I fund a joint account?

Can I have a business or SMSF account as well as a joint account?

How many joint accounts can I open?

How can my savings partner and I access our joint account?

Can I convert my existing account into a joint account?

How do I open a joint account?

Who suits a joint account?

Who can open a joint account?

What is a joint account?

Joint Accounts

Can I have more than 1 account?

What types of information are required to open a Company, Trust or SMSF account?

How long does it take to set up a Company, Trust or SMSF account with Blossom?

How many accounts can I set up under one profile?

How do I switch between my individual and Company, Trust or SMSF account?

Can I open an individual account and a Company, Trust or SMSF account with Blossom?

Can I open a Blossom account with my self-managed super fund (SMSF)?

Can I open a Blossom account with my Company?

Can I open a Blossom account with my Trust?

Company, Trust and SMSF Accounts

What is Blossom’s commitment to ESG?

What does ethical investing mean for Blossom?

I had funds swept from my bank account that I did not initiate, what is this?

When will my auto-grow funds be transferred into my Blossom Save account?

Can I link auto-grow to Blossom Save and Blossom Plus?

How do multipliers work?

What is auto-grow?

How do I activate auto-grow?

How do I de-activate auto-grow?

Auto-grow

When will Blossom plant a tree?

Plant a tree

How do savings goals work?

What is Blossom's savings goal feature?

Savings Goals

How does the Blossom referral program work?

Is there a maximum number of people I can refer?

When will I receive my $10?

Why the Garvan institute?

Refer a Friend

I can't update my TFN in the app

When will I receive my tax statement?

Can I have help preparing my Capital Gains Tax Statement?

Do I have to pay tax?

What type of information will I get to assist me in completing my tax return?

What are the tax implications?

What if I have closed my Blossom account but still need access to my statements?

Why does Blossom need my Tax File Number?

Taxes

Blossom

Answers are general in nature only and do not take into account your personal objectives, financial situation or needs. Refer to the [PDSs](https://www.blossomapp.com/documents), [TMDs](https://www.blossomapp.com/documents) and [FAQs](https://www.blossomapp.com/documents) for further information.