Sorry you’re experiencing this issue! To resolve it quickly:

Sorry you’re experiencing this issue! To resolve it quickly:


1. Check you have downloaded the latest version of the app.
2. Login to Blossom from a computer via [blossomapp.co.nz](https://blossomapp.co.nz) and try the action again.
3. If the issue persists, click on ‘Chat with Support’ and provide our team with:

   
   1. Information about the issue you’re experiencing
   2. Screenshot of the problem
   3. Your email address
   4. Device you’re using – iOS app, Android app or website.




I can't login to my account; my app isn't working - what do I do?

I’ve been charged for a personality test, IQ test, or subscription - is this Blossom?

How is Blossom NZ different to Blossom AU?

What is Blossom?

What makes Blossom different?

How do I save with Blossom?

What details do I need to get started with Blossom?

How old do I have to be to open a Blossom account?

Do you have Blossom Kids? Can I open an account for my 10-year-old?

How does Blossom work?

I want to talk to support via the live chat – I need some help from a human!

Is my privacy protected?

Why do my details need to be verified by Blossom?

Which countries does Blossom support?

Who is the responsible entity?

Why was my account rejected?

Getting Started

Blossom App

Answers are general in nature only and do not take into account your personal objectives, financial situation or needs. Refer to the [PDSs](https://www.blossomapp.com/documents), [TMDs](https://www.blossomapp.com/documents) and [FAQs](https://www.blossomapp.com/documents) for further information.

I can't login to my account; my app isn't working - what do I do?

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I can't login to my account; my app isn't working - what do I do?

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