---
title: "I can't login to my account; my app isn't working - what do I do?"
description: "Sorry you’re experiencing this issue! To resolve it quickly:"
canonical_url: "https://help.blossomapp.com/articles/i-cant-login-to-my-account-my-app-isnt-working-what-do-i-do-mpejL2IwG8"
md_url: "https://help.blossomapp.com/articles/i-cant-login-to-my-account-my-app-isnt-working-what-do-i-do-mpejL2IwG8.md"
---
# I can't login to my account; my app isn't working - what do I do?

Sorry you’re experiencing this issue! To resolve it quickly:


1. Check you have downloaded the latest version of the app.
2. Login to Blossom from a computer via [blossomapp.com](http://blossomapp.com) and try the action again.
3. If the issue persists, click on ‘Chat with Support’ and provide our team with:

   
   1. Information about the issue you’re experiencing
   2. Screenshot of the problem
   3. Your email address
   4. Device you’re using – iOS app, Android app or website.