I'm trying to link my bank account and it says 'cannot validate account holder'. What should I do?

This error usually means the bank account you're trying to link is not in your name. Please try linking either:

• A bank account in your name only, or
• A joint bank account where you are one of the account holders.

If you're still having trouble, click ‘Chat with Support’ to get in touch with our team – we’re here to help!