Why has my direct debit request failed?

Your direct debit request may have failed because of one of the reasons below:

• Your bank account doesn’t allow for direct debits. This usually happens if you have tried to link an online-only savings account.
• There were insufficient funds in your bank at the time of the direct debit.
• There was an error in the bank account details provided. Visiting the ‘Settings’ section of the web, iOS or Android app will allow you to update your information.

Once you have checked your bank details are correct and there are sufficient funds in your account, you can go to the Blossom web, iOS or Android app to make a new direct debit request.