How is Blossom NZ different to Blossom AU?

I’ve been charged for a personality test, IQ test, or subscription - is this Blossom?

I can't login to my account; my app isn't working - what do I do?

Why was my account rejected?

Why do my details need to be verified by Blossom?

Who is the responsible entity?

Which countries does Blossom support?

What makes Blossom different?

What is Blossom?

What details do I need to get started with Blossom?

Is my privacy protected?

I want to talk to support via the live chat – I need some help from a human!

How old do I have to be to open a Blossom account?

How does Blossom work?

How do I save with Blossom?

Do you have Blossom Kids? Can I open an account for my 10-year-old?

Getting Started

I not receiving the SMS verification code to login - what do I do?

I received this error 403 message - what does this mean?

Why does Blossom need my bank account number?

I want to close my account

Is my account secure with Blossom?

How do I ensure my Blossom account is protected?

Where is Blossom App based?

I have a problem with the app

How do I change my name?

How do I change my address?

Account security

Does Blossom charge fees? What fees do I pay?

How does Blossom make money?

Fees

Can I set up recurring payments?

I received a message saying “one of your payments needs verifying” - what does this mean?

Why were my transfers to Blossom returned?

How do I cancel pending direct debits?

How do I transfer to my Blossom account using Direct Debit?

How do I fund my Blossom account?

Can someone else send funds to my Blossom account?

Why haven't I received my referral bonus?

Why has my direct debit request failed?

When will my funds land? Why are my funds not in my account?

Is there a minimum investment?

Is there a maximum investment?

I'm trying to link my bank account and it says 'cannot validate account holder'. What should I do?

I recently changed banks - can I change my funding account?

How long does it take to transfer funds into my Blossom account?

Funding my Account

Is my capital guaranteed?

Why have I not been seeing my earnings grow?

Is there currency risk?

What currency will I invest in?

Is there risk involved in my investment?

Can I get an account statement?

Can I get a proof of balance statement?

Why can’t I invest in fixed income investments myself? Why do I need Blossom?

Who is the Blossom Fund managed by?

What is the relationship between JP Morgan and Blossom?

What is the Product Disclosure Statement (PDS)?

What is the key difference in risk between Blossom Save and Blossom Plus?

What is the difference between the Blossom Save and Blossom Plus features?

What is the difference between Blossom Save and Blossom Plus investment strategies?

What is my investment? What do I own?

What is Blossom’s Threshold Management and Underwriting Agreement?

What is a fixed income fund?

What if the Blossom Fund makes less than the targeted returns for Blossom Save or Blossom Plus?

What does investment grade mean?

What do you mean by savings & earnings?

Is the Blossom Fund audited?

Is it a passive investing app?

Is investing in fixed income the same as investing in the stock market or ETFs?

Is Blossom regulated by ASIC?

Is Blossom a bank?

How does Blossom target a fixed p.a. return?

Does Blossom operate under an Australian Financial Services License (AFSL)?

Can I invest in both Blossom Save and Blossom Plus?

Investing with Blossom

Is Blossom Save for me?

What is Blossom Save?

Is there a minimum investment amount for Blossom Save?

Is there a maximum investment amount for Blossom Save?

Blossom Save

Do I receive earnings on the funds I have requested to be withdrawn?

Is there a maximum investment for Blossom Plus?

Is there a minimum investment for Blossom Plus?

Is Blossom Plus for me?

Is there a minimum monthly top up for Blossom Plus?

What is Blossom Plus?

Can I withdraw funds from Blossom Plus when I need them?

Blossom Plus

I can't make a withdrawal; my app isn't working - what do I do?

Can I request a partial withdrawal?

How do withdrawals work? When will my withdrawal be processed?

There was an error with my withdrawal. What should I do?

How do I cancel pending withdrawals?

Can I withdraw funds from Blossom Save when I need them?

Withdrawals

I have a pending withdrawal – can I still switch?

What happens to my earnings when I switch?

Is there a minimum balance to switch my funds?

Is there a fee to switch my funds?

Can I cancel a switch request after I’ve made it?

When will my switch be processed? Is switching instant?

Do I need to withdraw my funds to switch between accounts?

How do I switch between Blossom Plus and Blossom Save?

How do I switch between Blossom Save and Blossom Plus?

Switching Units

Can my kid access the Blossom Kids account?

Can I handover the Blossom Kids account to my child when they turn 18? 

What is a Blossom Kids account?

What about tax for Blossom Kids? 

Who can fund a Blossom Kids account?

How do I fund my Kids account?

How do I link a bank account to my Kids account? 

How do I open a Kids account?

Who can open a Blossom Kids account? 

How many Kids accounts can I open?

Can I have an Individual, Joint or Business account as well as a Kids account?

Blossom Kids

What happens if there is a dispute between account holders?

I want to close my joint account

Can we set withdrawal limits on a joint account?

How are joint account withdrawals processed?

How do I keep track of my saving partner’s transactions and activity on our joint account? 

Can either account holders make withdrawal requests?

How can I update the bank account linked to my Blossom joint account? 

How do I fund a joint account?

Can I have a business or trust account as well as a joint account?

How many joint accounts can I open?

How can my savings partner and I access our joint account?

Can I convert my existing account into a joint account?

How do I open a joint account?

Who suits a joint account?

Who can open a joint account?

What is a joint account?

Joint Accounts

What type of information is required to open a Company or Trust account?

How long does it take to set up a Company or Trust account with Blossom?

How many accounts can I set up under one profile?

How do I switch between my individual and Company, or Trust account?

Can I open an individual account and a Company, or Trust account with Blossom?

Can I open a Blossom account with my Company?

Can I open a Blossom account with my Trust?

Can I have more than 1 account?

Company and Trust Accounts

What does ethical investing mean for Blossom?

What is Blossom’s commitment to ESG?

When will Blossom plant a tree?

Plant a Tree

What is Blossom’s savings goal feature?

How do savings goals work?

Savings Goals

Is there a maximum number of people I can refer?

How does the Blossom referral program work?

Why the Garvan institute?

When will I receive my referral bonus?

Refer a Friend

How much Withholding Tax will I have to pay?

How will Withholding Tax be deducted?

What is Withholding Tax?

What is a Foreign Tax Credit?

How do I apply for a Foreign Tax Credit?

Do I pay tax to the Australian Taxation Office or IRD?

What are the tax implications?

Can I have help preparing my Capital Gains Tax Statement?

What type of information will I get to assist me in completing my tax return?

What if I have closed my Blossom account but still need access to my statements?

Taxes

Blossom

Answers are general in nature only and do not take into account your personal objectives, financial situation or needs. Refer to the [PDSs](https://www.blossomapp.com/documents), [TMDs](https://www.blossomapp.com/documents) and [FAQs](https://www.blossomapp.com/documents) for further information.