How does Blossom make money?

Does Blossom charge fees? What fees do I pay?

Fees

What does ethical investing mean for Blossom?

What is Blossom’s commitment to ESG?

When will Blossom plant a tree?

Plant a tree

How do savings goals work?

What is Blossom's savings goal feature?

Savings Goals

Is Blossom Save for me?

Is there a maximum investment amount for Blossom Save?

Is there a minimum investment amount for Blossom Save?

What is Blossom Save?

Blossom Save

Do you have Blossom Kids? Can I open an account for my 10-year old?

Does Blossom Provide General Advice? 

How do I save with Blossom?

How does Blossom work?

How old do I have to be to open a Blossom account?

I want to talk to support via the live chat – I need some help from a human! 

I'm looking for my HNRY CRN!

Is my privacy protected?

What details do I need to get started with Blossom?

What is Blossom?

What makes Blossom different?

Where can I add my TFN (Tax File Number)?

Why do my details need to be verified by Blossom?

Why was my account rejected?

Who is the responsible entity? 

Which countries does Blossom support?

I can't login to my account; my app isn't working - what do I do?

I’ve been charged for a personality test, IQ test, or subscription - is this Blossom?

Getting started

Can I open a Blossom account with my Company?

Can I open a Blossom account with my self-managed super fund (SMSF)?

Can I open an individual account and a Company, Trust or SMSF account with Blossom?

How many accounts can I set up under one profile?

How long does it take to set up a Company, Trust or SMSF account with Blossom?

Can I open a Blossom account with my Trust?

How do I switch between my individual and Company, Trust or SMSF account?

What types of information are required to open a Company, Trust or SMSF account?

Can I have more than 1 account?

Company, Trust and SMSF Accounts

What if I have closed my Blossom account but still need access to my statements?

What are the tax implications?

What type of information will I get to assist me in completing my tax return?

Why does Blossom need my Tax File Number?

Do I have to pay tax?

Can I have help preparing my Capital Gains Tax Statement?

When will I receive my tax statement?

I can't update my TFN in the app

Taxes

What is a joint account?

Who can open a joint account?

Who suits a joint account?

How do I open a joint account?

Can I convert my existing account into a joint account?

How can my savings partner and I access our joint account?

How many joint accounts can I open?

Can I have a business or SMSF account as well as a joint account?

How do I fund a joint account?

How do I link a bank account to a joint account? 

How can I update the bank account linked to my Blossom joint account? 

Can either account holders make withdrawal requests?

How do I keep track of my saving partner’s transactions and activity on our joint account? 

How are joint account withdrawals processed?

Can we set withdrawal limits on a joint account?

I want to close my joint account

What about tax for joint accounts? 

What happens if there is a dispute between account holders?

Joint Accounts

How do I ensure my Blossom account is protected?

Is my account secure with Blossom?

Why does Blossom need my BSB and Account number?

I have a problem with the app

I want to close my account

How do I change my address?

How do I change my name?

Where is Blossom App based?

I can't add my TFN; my app isn't working - what do I do?

 I received this error 403 message - what does it mean? 

I not receiving the SMS verification code to login - what do I do?

Account security

Can I get a proof of balance statement?

Can I get an account statement?

Does Blossom operate under an Australian Financial Services License (AFSL)?

How does Blossom target a fixed p.a. return?

Is Blossom a bank?

Is investing in fixed income the same as investing in the stock market or ETFs?

Is it a passive investing app?

Is there risk involved in my investment?

What do you mean by savings & earnings?

What does investment grade mean?

What if the Blossom Fund makes less than the targeted returns for Blossom Save, Plus or Grow?

What is a fixed income fund?

What is Blossom’s Threshold Management and Underwriting Agreement?

What is my investment? What do I own?

What is the difference between the Blossom Save, Blossom Plus and Blossom Grow investment strategies?

What is the difference between the Blossom Save, Blossom Plus and Blossom Grow’s features?

What are the key differences in risk between Blossom Save, Blossom Plus and Blossom Grow? 

What is the Product Disclosure Statement (PDS)?

What is the relationship between JP Morgan and Blossom?

Who is the Blossom Fund managed by?

Why can’t I invest in fixed income investments myself? Why do I need Blossom?

Is Blossom regulated by ASIC?

Can I invest in Blossom Save, Blossom Plus and Blossom Grow?

What is the past performance of the Blossom Fund?

What is my Blossom account number?

What is Blossom’s APIR code?

Why have I not been seeing my earnings grow?

Is my capital guaranteed?

Investing with Blossom

Can someone else send funds to my Blossom account?

How do I fund my Blossom account?

How do I transfer to my Blossom account using Direct Debit?

How long does it take to transfer funds into my Blossom account?

I recently changed banks - can I change my funding account?

Is there a maximum investment?

Is there a minimum investment?

When will my funds land? Why are my funds not in my account?

Why has my direct debit request failed?

Is there a maximum amount I can transfer via PayID?

How do I transfer to my Blossom account using PayID?

Why haven't I received my referral bonus?

I'm trying to link my bank account and it says 'cannot validate account holder'. What should I do?

How do I cancel pending direct debits?

Why were my transfers to Blossom returned?

I received a message saying “one of your payments needs verifying” - what does this mean? 

Can I set up recurring payments?

Funding My Account

What is a Blossom Kids account?

Who can open a Blossom Kids account? 

How many Kids accounts can I open? 

Can I have an Individual, Joint, Business or SMSF account as well as a Kids account? 

How do I open a Kids account? 

Who can fund a Blossom Kids account? 

How do I fund my Kids account? 

How do I link a bank account to my Kids account? 

Can I handover the Blossom Kids account to my child when they turn 18?

What about tax for Blossom Kids?

Can my kid access the Blossom Kids account?

Blossom Kids

Is Blossom Plus for me?

Is there a minimum investment for Blossom Plus?

Is there a maximum investment for Blossom Plus?

Do I receive earnings on the funds I have requested to be withdrawn?

Can I withdraw funds from Blossom Plus when I need them?

What is Blossom Plus?

Is there a minimum monthly top up for Blossom Plus?

Blossom Plus

How do I switch between Blossom Save, Blossom Plus and Blossom Grow?

How do I switch between Blossom Plus and Blossom Save?

Is there a fee to switch my funds?

Is there a minimum balance to switch my funds?

When will my switch be processed? Is switching instant?

Can I cancel a switch request after I’ve made it?

Do I need to withdraw my funds to switch between accounts?

What happens to my earnings when I switch?

I have a pending withdrawal – can I still switch?

Switching Units

What is Blossom Grow?

Is Blossom Grow for me?

Can I withdraw funds from Blossom Grow when I need them?

Is there a minimum investment for Blossom Grow? 

Is there a maximum investment for Blossom Grow?

Is there a minimum monthly top up for Blossom Grow?

Blossom Grow

Can I request a partial withdrawal?

How do I cancel pending withdrawals?

How do withdrawals work? When will my withdrawal be processed?

Can I withdraw funds from Blossom Save when I need them?

There was an error with my withdrawal. What should I do?

I can't make a withdrawal; my app isn't working - what do I do?

Withdrawals

How do I de-activate auto-grow?

How do I activate auto-grow?

What is auto-grow?

How do multipliers work?

When will my auto-grow funds be transferred into my Blossom Save account?

Can I link auto-grow to Blossom Save, Blossom Plus and Blossom Grow?

I had funds swept from my bank account that I did not initiate, what is this?

Auto-grow

Why the Garvan institute?

Is there a maximum number of people I can refer?

How does the Blossom referral program work?

When will I receive my $10?

Refer a Friend

Guide

Blossom App

Answers are general in nature only and do not take into account your personal objectives, financial situation or needs. Refer to the [PDSs](https://www.blossomapp.com/documents), [TMDs](https://www.blossomapp.com/documents) and [FAQs](https://www.blossomapp.com/documents) for further information.

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